performing emergency maintenance (Risolto)
  • Priorità - Critico

  • There was a series of emergency patches that needed to be applied immediately. The system will need to reboot several times.

  • Data - 06/26/2023 19:24 - 06/26/2023 19:32
  • Ultimo Aggiornamento - 06/26/2023 19:25
nginx PHP-FPM process randomly stops responding. (Risolto)
  • Priorità - Alto
  • Influenzando Server - plesk.us-east-atl.burnserv.net

  • Some customers are experiencing the following issue. It is being investigated.

    Error: phpinimng failed: Job for plesk-php74-fpm.service failed because the control process exited with error code. See "systemctl status plesk-php74-fpm.service" and "journalctl -xe" for details.
    ERROR:php_fpm:Failed to start plesk-php74-fpm service, pause before retry
    Job for plesk-php74-fpm.service failed because the control process exited with error code. See "systemctl status plesk-php74-fpm.service" and "journalctl -xe" for details.
    Failed to start plesk-php74-fpm service

  • Data - 06/13/2023 12:50 - 06/26/2023 19:32
  • Ultimo Aggiornamento - 06/13/2023 12:54
Mantinance Reboots of ALL 3CX Servers (Risolto)
  • Priorità - Alto
  • Influenzando Sistema - 3XC VoIP Servers

  • There will be a maintenance reboot of ALL of our 3CX VoIP servers. The actual reboot will take only 5 minutes but we've allowed extra time should an issue arise.

  • Data - 05/05/2023 17:30 - 06/26/2023 19:41
  • Ultimo Aggiornamento - 05/05/2023 13:12
US-EAST-2 Regional Connectivity Issue (Risolto)
  • Priorità - Critico
  • Influenzando Altro - All services hosted within AWS US-EAST-2

  • We are aware of an issue related to all services within amazon web services us-east-2 region. We have many services including web and voip in that region. We are working on answers from aws as well as internet carriers regarding connectivity. We know we can access services from remote locations but not from florida

    UPDATE: we mistakenly referred to us-east-1, it is us-east-2 and it is not accessible from the United States, we are only able to reach the aws console for that region via vpn thru the UK

    UPDATE: 3:26 aws started investigating regional outage.

    UPDATE 3:38 isdown https://isdown.app/integrations/aws posted the first public acknowledgement of this connectivity issue.

    UPDATE 4:00 it appears services are coming back online. we will continue to monitor the situation for today before considering any changes to OUR setup.

     

    Between 11:34 AM and 12:51 PM PST, customers experienced Internet connectivity issues for some networks to and from the US-EAST-2 Region. Connectivity between instances within the Region, in between Regions, and Direct Connect connectivity were not impacted by this issue. The issue has been resolved and connectivity has Data - 12/05/2022 15:12

  • Ultimo Aggiornamento - 12/06/2022 07:15
Error Logging Into Hosting Panel (Risolto)
  • Priorità - Medio

  • We have identified an issue stopping users from logging into the web panel for one of our servers. (us-east-2a-2) We anticipate the issue being resolved by Friday September 8, 2022 12:00PM EST

     

    UPDATE Friday September 8, 2022 11:33AM
    Our hosting panel vendor has issued a fix to remedy the issue. However, the server must be taken offline temporarily to do so. To assure the lowest impact possible, we have scheduled this to take place Sunday September 11, 2022 from 1:00AM - 3:00AM EST.

  • Data - 09/08/2022 22:19 - 12/05/2022 15:48
  • Ultimo Aggiornamento - 09/09/2022 11:48
Unexpected Outage (Risolto)
  • Priorità - Critico

  • An unexpected deployment of new Apache Server configuration files stopped service for some customers on the us-east-2a-2.hostlabs.pro server cluster. The issue was resolved by level II support around 10:30am. The root is under investigation. All services are now restored and operating as expected.

     

    Trying to stop service httpd... attempt to stop service httpd - service doesn't exist (missing unit file or not executable control script) /var/log/plesk/rc_actions.log: START pleskrc INFO: [Fri Mar 4 10:09:33 EST 2022]: Service: apache, Action: stop Trying to stop service httpd... attempt to stop service httpd - service doesn't exist (missing unit file or not executable control script) ***** problem report ***** Warning: stop service httpd failed STOP pleskrc START pleskrc INFO: [Fri Mar 4 10:09:33 EST 2022]: Service: apache, Action: status attempt to status service httpd - service doesn't exist (missing unit file or not executable control script) STOP pleskrc These symptoms are indicate that the Apache service failed to start due to a CentOS systemd bug: https://bugzilla.redhat.com/show_bug.cgi?id=1439989 This behavior has been registered by the Plesk development team as bug PPPM-7414. This bug is no longer present in up-do-date OSes, but there still are several factors that can cause this issue to resurface. For example, it is recommended to keep all the system packages updated, especially those related to systemd, dbus and kernel.

  • Data - 03/04/2022 02:00 - 06/06/2022 16:33
  • Ultimo Aggiornamento - 03/04/2022 15:54
Performance Pups (Risolto)
  • Priorità - Medio
  • Influenzando Altro - Website Calendar CSS

  • Will you look at the CSS for performancePups?  I had to do some CSS on the in theme options, because the new calendar plugin is very limited on styling.

    My issue is that when I use the arrows to go to the next month, the calendar defaults back to the original style.

  • Data - 05/26/2021 15:13 - 05/26/2021 15:17
  • Ultimo Aggiornamento - 05/26/2021 15:16
Technical Incident - Mail Delays (Risolto)
  • Priorità - Critico
  • Influenzando Altro - Email Delivery

  • Update - We are still seeing mail and stat delays (including Legacy and New Marketing Campaigns). Mail is being accepted but could be stuck in queue. Users may be experiencing a higher volume of v2/v3 API call errors, especially 5xx errors around 9:45 AM MT. Our app.sendgrid.com site and signups are still down. We sincerely apologize for the inconvenience and thank you for your patience.
    Update - We are still investigating issues around mail and stat delays (including Legacy and New Marketing Campaigns), v2/v3 API calls, unavailability of our app.sendgrid.com site, and signups. We will continue to provide updates as they become available. We thank you for your patience and sincerely apologize for any inconvenience this may be causing. 
    Jul 28, 08:00 PDT
    Update - Customers may be experiencing issues with mail and stat delays (including Marketing Campaigns), v2/v3 API calls, unavailability of our app.sendgrid.com site, and signups. We are still investigating the issue and will provide updates as they become available. We sincerely apologize for any inconvenience this may cause. 
    Jul 28, 06:37 PDT
    Investigating - Starting around 6AM MT, users may be experiencing issues regarding mail delays, v2/v3 API calls, and unavailability of our site. We are currently investigating and will provide updates as they become available. We sincerely apologize for the any inconvenience this may cause.

  • Data - 07/28/2020 08:00 - 07/30/2020 00:00
  • Ultimo Aggiornamento - 07/31/2020 11:32
Database Server Reboot Required (Risolto)
  • Priorità - Medio

  • An unscheduled reboot of the hosting system will occur tonight (12-16-2019)  at 8:30. Services will be unavailable for up to 10 minutes. 

  • Data - 12/16/2019 20:30 - 07/28/2020 12:45
  • Ultimo Aggiornamento - 12/16/2019 15:28
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