Phone System | Video & Conferencing | Omni-Channel Live Chat
Platinum Next-Gen Office Phone System
HostLabs offers a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – to and from anywhere, anytime. That’s Platinum Communication!
HostLabs Platinum Communication platform enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and PC, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website, Facebook page or SMS with the Live Chat and Facebook Messenger integration.
Integrated Video Conferencing
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
Send & Receive Business SMS / MMS
- Send SMS / MMS to your customers
- Route SMS to multiple agents so no message goes unanswered
- Keep personal mobile numbers private
User-Friendly Web Client / Desktop Apps
- Work from anywhere – multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, Facebook and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- View the status of your colleagues
Facebook Messenger Integration
- Integrate with your FB business page – All Messages are sent to your web client
- Agents can answer customer queries without having access to Facebook
- Forward to a queue with multiple agents
- Chat reports available per agent and queue
Next Level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
Apps for Android & iOS Device
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer Facebook messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure